GreenKinetic Electrical Inc., doing business as HiGreen ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website higreen.us, use our services, or communicate with us, including via SMS text messaging.
1. Information We Collect
Personal Information You Provide
- Contact information: name, email address, phone number, mailing address
- Service information: details about your property, solar installation preferences, and project requirements
- Financial information: payment and billing details necessary to process transactions
- Communication records: records of your interactions with us, including emails, phone calls, and text messages
Information Collected Automatically
- Device and browser information, IP address, and usage data when you visit our website
- Cookies and similar tracking technologies for site functionality and analytics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our solar installation and electrical services
- Communicate with you about your project, including scheduling, updates, and status notifications
- Send appointment reminders, inspection notifications, and service-related messages via SMS, email, or phone
- Process payments and manage billing
- Respond to your inquiries and provide customer support
- Comply with legal obligations, including permit and inspection requirements
- Improve our website and customer experience
📱 SMS / Text Messaging Terms
By providing your phone number and consenting to receive text messages from GreenKinetic Electrical Inc. (HiGreen), you agree to the following:
- Types of messages: Project status updates, appointment confirmations and reminders, inspection notifications, permit approvals, and customer service communications.
- Message frequency: Message frequency varies based on your project status. Typically 1–5 messages per week during active project phases.
- Costs: Message and data rates may apply. Check with your mobile carrier for details.
- Opt-out: You can opt out of receiving text messages at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed.
- Help: For help, reply HELP to any message, or contact us at (408) 889-6680 or operation@greenkinetic.energy.
- Opt-in: By signing a service agreement or providing your phone number for project communications, you consent to receive SMS messages from us. Consent is not a condition of purchase.
We do not sell, rent, or share your phone number or SMS opt-in/opt-out data with third parties for marketing purposes.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: contractors, suppliers, and technology platforms that assist us in delivering our services (e.g., project management tools, payment processors)
- Government authorities: as required for permit applications, inspections, and regulatory compliance
- Legal obligations: when required by law, regulation, or legal process
4. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are retained in accordance with applicable California and federal regulations.
6. Your Rights (California Residents)
If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at operation@greenkinetic.energy or call (408) 889-6680.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- GreenKinetic Electrical Inc. (DBA HiGreen)
- 160 E Tasman Dr, Suites 125 & 126, San Jose, CA 95134
- Phone: (408) 889-6680
- Email: operation@greenkinetic.energy
- Website: higreen.us